Shipping & Returns

Shipping Prices

Shipping Policy: Shipping Charges are based on your merchandise subtotal. All shipments to the lower 48 states are shipped by UPS ground or USPS. Shipping charges are subject to change without notice. Normal shipping charges will apply to all backorders.

SPECIAL CHARGES: All saddles, saddle pads, fleece back pads and breast collars and crops must be ordered by phone (800-962- 5057) You will be quoted shipping rates at the time of the order. These items must be shipped by UPS.

If you need expedited service (next day, 2nd day) or shipping to Canada, Alaska, and Hawaii please call for pricing.

Returns and Exchanges: Returns must be received within 20 days from purchase to be eligible for a refund. The item must be in its original condition and box, used or altered merchandise will not be accepted for return. Shipping charges are not refunded.

Close-out and limited quantity merchandise must be returned within 14 days to accepted for return

If you are exchanging an item, please write on the outside of the package the word “exchange”

Special orders and personalized products cannot be returned or exchanged.

How to Return: Return your package to us via a traceable method for your protection. Shipping charges are not refundable unless we made an error in packing or shipping and customer contacts us within 3 days of receiving the order. Ship your package to the address at the top of page with a copy of your receipt in the box with instruction whether it is a return or exchange.

Please note: If hats and boots are shipped back in only the boot or hat box there will be a $5.00 fee to re-box the item. Make sure to ship in an additional box.

Additionally, you can contact us directly for your shipping and return questions at 800-962-5057 FREE or send us an email through our Contact Us form.